Complaint Letters for Business English

ComplaintLetter.net

Writing complaint letters or dealing with them is a necessary part of doing business. ComplaintLetter.net is a free website that saves you time by giving you ready-to-use templates for writing such letters. Not only are these letters free, they are also available in  Office 97~Office 2003 compatible .DOC format, so they can be read and edited even on older computers. Because there are so many letters (almost 200), I have selected and classified a small group of letters for business English purposes:

Airline-Related Letters (such as flights and luggage)
Product Complaints (such as damaged or defective goods)
Billing Problems (such as overcharging and credit card problems)

Click on the links below to download samples of these three kinds of letters directly from ComplaintLetter.net, or visit the site for more templates:




Four Airline-Related Letters
Airline Complaint Letter ("delayed" flight): http://www.complaintletter.net/preview/Airline_Complaint_Letter
Airline Lost Luggage Complaint Letter: http://www.complaintletter.net/preview/Airline_Lost_Luggage_Complaint_Letter
Cancelled Flight Complaint Letter (refund request): http://www.complaintletter.net/preview/Cancelled_Flight_Complaint_Letter
Damaged Luggage Complaint Letter (damaged camera equipment): http://www.complaintletter.net/preview/Damaged_Luggage_Complaint_Letter

Seven Product Complaints
Defective Product Complaint Letter (children's shoes): http://www.complaintletter.net/preview/Defective_Product_Complaint_Letter
Damaged Goods Complaint Letter: http://www.complaintletter.net/preview/Damaged_Goods_Complaint_Letter
Product Does Not Work Complaint Letter (a widget = a small device): http://www.complaintletter.net/preview/Product_Does_Not_Work_Complaint_Letter
Product Injury Complaint Letter (clamshell packaging, sharp edges): http://www.complaintletter.net/preview/Product_Injury_Complaint_Letter
Return Product Not Ordered Complaint Letter (aggressive salesperson, unsolicited order): http://www.complaintletter.net/preview/Return_Product_Not_Ordered_Complaint_Letter
Complaint Wrong Product: http://www.complaintletter.net/preview/Complaint_Wrong_Product
Product Did Not Arrive Complaint Letter: http://www.complaintletter.net/preview/Product_Did_Not_Arrive_Complaint_Letter

Five Billing ProblemsComplaint Overcharge (hotel voucher): http://www.complaintletter.net/preview/Complaint_Overcharge
Inaccurate Bill Complaint Letter: http://www.complaintletter.net/preview/Inaccurate_Bill_Complaint_Letter
Credit Card Charge Complaint Letter: http://www.complaintletter.net/preview/Credit_Card_Charge_Complaint_Letter
Double Payment Complaint Letter: http://www.complaintletter.net/preview/Double_Payment_Complaint_Letter
Complaint Letter Billing Error (double billing): http://www.complaintletter.net/preview/Complaint_Letter_Billing_Error